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Grievance Redressal Portal

Our Grievance Redressal Portal is an efficient portal essentially designed to receive complaints lodged by our users. This portal can be used by our users to convey any confusions, complaints or queries they face while using our services.

It is important to note that we handle grievance redressal in accordance to Rule 5 (9) pertaining to Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

The Grievance Redressal Portal frees our users from sending elaborate emails to our support team regarding every issue arising out of availing our services. This process is not as wholesome, as there is no surety of time within which you will get a relevant response and you might have to send specific emails regarding every little issue you might be facing. This portal is quick in addressing issues and has been built in a way that would help our users to explain the issues they are facing adequately and can also attach relevant screenshots that would help us in understanding the issue better and would also relieve you from elaborately explaining your problems.

Here are some of the major advantages of using our Grievance Redressal Portal to lodge your complaints:

  • Issue of Tickets-The portal allows our users in generating relevant tickets the moment they file their complaints on a real-time basis.
  • Saving Time - The portal allows you to address all the complaints you want to lodge, all the confusion you are facing and all the queries you have in a single go, freeing you of the time-consuming process of engaging in a long thread of emails with our executives. This makes the process of grievance redressal considerably faster.
  • Tracking Progress - The portal also allows you in checking the progress of your complaint being resolved, simply by using the ticket number issued to you. You will also be given a unique acknowledgment number once you file a complaint on this portal.
  • Checking Resolution Comments – If you are late in checking the concerned redressal and your ticket or complaint is declared closed, you can have a look at all the resolution comments on the portal that might help you solve the concerned issue.
  • Reducing Complaints – As the portal is driven to solve your issues as fast as we can and provide you with the productive and valid resolution by efficiently reviewing your problems the moment you lodge your complaint, the portal ultimately aims at reducing all possible complaints and queries that may arise out of our users. This would result in considerably lesser pending redressals, thereby ensuring quick and reliable services our users can avail.

It is also important to note that our Grievance Redressal Officer will review your complaints, resolve them and provide you with a suitable resolution within a period of not more than three working days from the day we officially receive your complaint through the Grievance Redressal Portal.