Grievance POLICY

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In the present situation greatness in client assistance is the most significant apparatus for supported business development. At Apex we genuinely have confidence in giving top tier administrations to our clients. We intend to comprehend both our qualities and disappoint from our client's perspective and work over our specialty units to address their issues.

These approach record targets limiting occasions of client objections and complaints through legitimate assistance conveyance and audit component and to guarantee brief Redressal of client grumblings and complaints and discount in cases not fit for Redressal.

Complaint Resolution and discount Policy is required as under Rule 5 (9) of the IT Rules, 2011.

Summit India's arrangement on complaint Redressal and discount follows the under noted standards:

  • Customers should consistently be dealt with reasonably
  • Customers are completely educated regarding roads to raise their protests/complaints inside the association and their privileges to elective cure.
  • In situations where Redressal is preposterous, the discount of the sum paid by the client at the most punctual

The arrangement archive is accessible on the Apex site for example www.shopact.org

Zenith invests wholeheartedly to address all protests/concerns drew out into the open by our clients and comprehends the significance to comprehend, arrange and separate grievances from inquiries. The arrangement characterizes the two.

COMPLAINT

A grievance might be characterized as "An outflow of disappointment made to an association, identified with its items and administrations, or the protests taking care of procedure itself, where a reaction or goals is unequivocally or certainly expected" An objection might be communicated face to face, via phone or recorded as a hard copy

QUERY

An Enquiry can be characterized as an inquiry, regularly communicating uncertainty about something or searching for an answer from a position. A question is:

  • A type of addressing, in a line of inquiry
  • In nature of a solicitation for data or direction.
  • Where there is a desire from the client – for information/explanation.

At Apex, we might want to guarantee you of the best of our administrations consistently.

HOW TO RAISE THE GRIEVANCE

The endorsers can raise complaints through the accompanying modes:

Phone Call:+91 9112211461

Email: The subscriber may write to us at support support@shopact.org.

Letter A supporter may likewise raise the complaint by keeping in touch with us to the accompanying location Grievance Redressal Officer

Apex

Karve Road, Kothrud , Pune

PIN: 411038

ACKNOWLEDGEMENTS

An affirmation will be sent to the complainant inside three working days of the receipt of the complaint. The affirmation will contain Date of receipt of protest/complaint, Unique Grievance Number, the anticipated date for goals of complaint, Name, Designation and Contact subtleties of Office, way, and method of following goals of complaint/objection with the Unique Grievance Number.

The goals time will not surpass 30 days from the date of the receipt of the objection from the complainant.

CLOSURE OF GRIEVANCE

A protest will be considered as discarded and shut when

(a) The organization has acquiesced to the solicitation of the complainant completely.

(b) Where the complainant has shown recorded as a hard copy, acknowledgment of the reaction of the Company

(c) Where the complainant has not reacted to the Company inside about two months of the organization's composed reaction.

(d) Where the Grievance Redressal Officer has affirmed that the Company has released its legally binding, statutory and administrative commitments and hence shuts the objection.

PUBLIC AWARENESS ON GRIEVANCE REDRESSAL PROCEDURE:

The organization will promote its complaint Redressal methodology on its site and through different mediums

RECORD KEEPING:

The record of protests is kept up for a base time of 1 year from the date of goals.

REVIEW OF POLICY:

These surveys will think about the accompanying:

  1. Inward considers, for example, changes hierarchical structure or items and administrations advertised
  2. Outside components, for example, changes in an enactment or mechanical development
  3. The aftereffects of review, if any directed during the year by interior/outside inspectors.
GRIEVANCE REDRESSAL OFFICER:

Mr. Shubham Sharama has been designated as the Grievance Officer of the Company, at the abovementioned Corporate Office.